Chatbots: the future of customer care

Phone vector created by upklyak

The Mobile app alternative

The obvious alternative to having just a phone number to call is having a proper application on well-known mobile marketplaces, which is a choice companies have been choosing one too many times. A part from the costs of designing and maintaining such applications that a small or medium business would have to incur, let’s not forget that for many of us, our mobile phones are at maximum memory space capacity (at least mine is) and the trouble, time and trust necessary to download another application on our mobiles are increasing day by day. This new barrier to entry is especially noticeable if we consider what trouble world governments had to go through not even a year ago to get people to install a safe and proprietary app to alert them of the probability of the COVID-19 contagion (something that was at the time perceived as necessary and regardless of constant media presence and the endorsement of public figures, achieved an abysmal adoption rate in almost every country around the globe).

The Chatbot solution

To help our clients resolve this dilemma, we developed an Artificial Intelligence-based Chatbot integrated with the most common messaging app that is capable of instantly understanding consumer queries and answering them 24/7. Our vision is to create a level of familiarity between company and client with the adaptability that a Google Dialogflow-trained AI can provide, thus preventing the time-consuming experience customers have when speaking with a customer service representative.

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Ennova Research

Ennova Research

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We see beyond today’s needs focusing on R&D to bring innovative, human-driven and tech-driven solutions to the market. https://ennova-research.com